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CX Speak

Setting up Customer Service Organizations across Industries: An Exclusive Interview with Mr. Ajay Nambiar, Customer Service & Facility Management Head, L&T Realty

Sandeep S Patel Interview

CX Speak

Be Customer-Obsessed and Leave Your Competition Behind – CX Lessons by Mr. Sandeep S Patel, Customer Service Consultant

Reading time : 6 minutes

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…

Rohit, Cloudnine-CX Quote

CX Speak

Customer Centricity has to be an Intrinsic Principle: an Exclusive Interview with Mr. Rohit M A, Co-Founder and Managing Director, Cloudnine

Reading time : 15 minutes

We, at Customer Guru, are on a mission to spread awareness of how Customer Experience…

CX Speak

Ajay Nambiar-CX Quote

Setting up Customer Service Organizations across Industries: An Exclusive Interview with Mr. Ajay Nambiar, Customer Service & Facility Management Head, L&T Realty

Reading time : 9 minutes

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…

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Ishaq Quadri-CX Quote

Boosting Patient Experience through Better Technology: an Exclusive Interview with Mr. Ishaq Quadri, CIO, KIMS Healthcare Management Ltd.

Reading time : 6 minutes

Customer Guru has taken this initiative of sharing the experiences of successful Customer Experience (CX)…

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Aligning Businesses to Customer Needs: an Exclusive Interview with Mr. Abhay Singh Chauhan, Customer Service Head, Avery Dennison

Reading time : 6 minutes

Customer Guru has taken this initiative of sharing the experiences of successful CX leaders across…

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CX Stories

4 SUPER Strong Business Cases to build a Customer Centric Business!

Reading time : 5 minutes

We do know that customer experience is the new battleground for organisations. It is the new…

Amazingly SHOCKING Customer Experience Stories: Nordstrom sets a Shiny Example!

Reading time : 4 minutes

Through our Amazingly Shocking Customer Experience stories, we have tried to share shining examples of…

Amazingly SHOCKING Customer Experience Story: Ritz-Carlton does it Again!

Reading time : 3 minutes

“Go the extra mile, it is never crowded” In our Amazingly Shocking Customer Experience Story…

NPS Best Practices

3 Stupidly Simple Ways in which NPS® Helps Improve Profitability

Reading time : 5 minutes

Do you know how profitable your promoters are? Today’s connected world is offering amazing opportunities for all of us to…

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3 INCREDIBLE Ways NPS® can Help SaaS Businesses Grow Sustainably

Reading time : 6 minutes

Can’t figure out why growth is stagnating? Ask your customers! Software as a Service (or…

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8 Proven steps to manage change and SUCCEED with Net Promoter System®

Reading time : 6 minutes

The world business environment is constantly changing and with that the customer expectations. Established businesses…

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CX News

7 New-age Customer Service Channels That Can Vastly Improve Your Customers’ Experience

Reading time : 6 minutes

Customer Service channels have significantly evolved over the past few decades. No more do customers have…

3 New-age Channels that you SHOULD use to Collect Customer Feedback

Reading time : 4 minutes

We are all aware that the first step towards creating customer happiness is understanding what…

22 SHOCKING Statistics on Customer Experience and Customer Service

Reading time : 4 minutes

There is no denying the fact that, in today’s world, the leash to the business…

CX Blog

The present and the Future of Customer Experience

The current state of Customer Experience and how I would like it to be

Reading time : 12 minutes

The Customer Experience Buzz Customer experience is becoming more important with every passing year. Sadly…

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Customer is the king

5 reasons for why Customer is the KING!

Reading time : 3 minutes

Written by: Vivek Jaiswal | Co-founder, Customer Guru Customer Experience Management is emerging as a…

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Improving Customer Experience

3 effective tips to improve overall customer experience

Reading time : 3 minutes

Written by: Vivek Jaiswal | Co-founder, Customer Guru It goes without saying that in today’s…

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