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CX Speak

Deliver Top-Line Experience and Make the Lives of Your Customers Better: An Exclusive Interview with Ms. Meera Iyer, Marketing Head, BigBasket

John Punnoose Customer Centric Quote

CX Speak

Improving Every Patient’s Experience – CX Insights by Mr. John Punnoose, Independent Director and Mentor, Hospitals and Health Systems

Reading time : 10 minutes

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…

Shweta Jha - CX Quote

CX Speak

Be Passionate About Your Customers and They Will Never Leave – CX Lessons by Ms. Shweta Jha, Quality and Customer Experience Manager, Ferns N Petals

Reading time : 5 minutes

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…

CX Speak

Meera Iyer CX Quote

Deliver Top-Line Experience and Make the Lives of Your Customers Better: An Exclusive Interview with Ms. Meera Iyer, Marketing Head, BigBasket

Reading time : 5 minutes

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…

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Bipin Narang - CX Quote

Driving Business Growth by Delighting Customers – CX Tips by Mr. Bipin Narang, Co-Founder and Managing Director, PrintVenue

Reading time : 6 minutes

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…

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Defining Brands with The Kind of Customer Experience They Deliver: An Exclusive Interview with Mr. Viraj Verma, Marketing and Strategic Alliances Head, PVR BluO

Reading time : 9 minutes

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…

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CX Stories

4 SUPER Strong Business Cases to build a Customer Centric Business!

Reading time : 5 minutes

We do know that customer experience is the new battleground for organisations. It is the new…

Amazingly SHOCKING Customer Experience Stories: Nordstrom sets a Shiny Example!

Reading time : 4 minutes

Through our Amazingly Shocking Customer Experience stories, we have tried to share shining examples of…

Amazingly SHOCKING Customer Experience Story: Ritz-Carlton does it Again!

Reading time : 3 minutes

“Go the extra mile, it is never crowded” In our Amazingly Shocking Customer Experience Story…

NPS Best Practices

3 Stupidly Simple Ways in which NPS® Helps Improve Profitability

Reading time : 5 minutes

Do you know how profitable your promoters are? Today’s connected world is offering amazing opportunities for all of us to…

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3 INCREDIBLE Ways NPS® can Help SaaS Businesses Grow Sustainably

Reading time : 6 minutes

Can’t figure out why growth is stagnating? Ask your customers! Software as a Service (or…

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8 Proven steps to manage change and SUCCEED with Net Promoter System®

Reading time : 6 minutes

The world business environment is constantly changing and with that the customer expectations. Established businesses…

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CX News

7 New-age Customer Service Channels That Can Vastly Improve Your Customers’ Experience

Reading time : 6 minutes

Customer Service channels have significantly evolved over the past few decades. No more do customers have…

3 New-age Channels that you SHOULD use to Collect Customer Feedback

Reading time : 4 minutes

We are all aware that the first step towards creating customer happiness is understanding what…

22 SHOCKING Statistics on Customer Experience and Customer Service

Reading time : 4 minutes

There is no denying the fact that, in today’s world, the leash to the business…

CX Blog

Shep Hyken Customer Service

Customer Service Lessons from The Best 22 Toons of The Shepard Letter

Reading time : 9 minutes

Happy customers play a major role in bringing repeat business and business through word-of-mouth and…

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The present and the Future of Customer Experience

The current state of Customer Experience and how I would like it to be

Reading time : 12 minutes

The Customer Experience Buzz Customer experience is becoming more important with every passing year. Sadly…

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Customer is the king

5 reasons for why Customer is the KING!

Reading time : 3 minutes

Written by: Vivek Jaiswal | Co-founder, Customer Guru Customer Experience Management is emerging as a…

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