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How Customer Experience is different from Customer Satisfaction

CX Speak

The Ultimate Guide to Customer Experience, Lesson 2: Do you make it easy?

Reading time : 5 minutes

Have you thought about how hard it is for your customers to interact with your…

CX Speak

The Ultimate Guide to Customer Experience, Lesson 1: What would the dog do?

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What can we learn about great customer experience from a dog? Do you have a…

CX Speak

The Warren Buffett way to building Customer Loyalty

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Warren Buffett is an American business magnate, investor and philanthropist. People around the world recognize him…

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The Worst Advice We’ve Ever Heard About Customer Loyalty

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A number of people claim to know a lot about customer experience and loyalty, but how…

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5 Ways to Deliver Excellent Customer Service to Millennials

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Millennials are one of the biggest spenders in the marketplace. According to a study conducted…

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CX Stories

4 SUPER Strong Business Cases to build a Customer Centric Business!

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We do know that customer experience is the new battleground for organisations. It is the new…

Amazingly SHOCKING Customer Experience Stories: Nordstrom sets a Shiny Example!

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Through our Amazingly Shocking Customer Experience stories, we have tried to share shining examples of…

Amazingly SHOCKING Customer Experience Story: Ritz-Carlton does it Again!

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“Go the extra mile, it is never crowded” In our Amazingly Shocking Customer Experience Story…

NPS Best Practises

3 Stupidly Simple Ways in which NPS® Helps Improve Profitability

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Do you know how profitable your promoters are? Today’s connected world is offering amazing opportunities for all of us to…

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3 INCREDIBLE Ways NPS® can Help SaaS Businesses Grow Sustainably

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Can’t figure out why growth is stagnating? Ask your customers! Software as a Service (or…

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8 Proven steps to manage change and SUCCEED with Net Promoter System®

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The world business environment is constantly changing and with that the customer expectations. Established businesses…

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CX News

7 New-age Customer Service Channels That Can Vastly Improve Your Customers’ Experience

Reading time : 6 minutes

Customer Service channels have significantly evolved over the past few decades. No more do customers have…

3 New-age Channels that you SHOULD use to Collect Customer Feedback

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We are all aware that the first step towards creating customer happiness is understanding what…

22 SHOCKING Statistics on Customer Experience and Customer Service

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There is no denying the fact that, in today’s world, the leash to the business…

CX Blog

How Customer Experience is different from Customer Satisfaction

Reading time : 4 minutes

Before we start, let’s first understand what the term ‘Customer Experience’ means. While there is…

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10 tips on using customer reviews to build customer loyalty

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In this digital-era, there are so many of your customers who have access to the…

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Want to be amazing at customer feedback surveys? Here’s how! – [Part 2]

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In 1899, the Wright brothers began developing a plan for the first airplane. One that…

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