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The current state of Customer Experience and how I would like it to be

CX Speak

Establishing a Customer Centric Mindset Across Organizations: Mr. NRKS Chakravarthy

Reading time : 5 minutes

The sole mission of this initiative by Customer Guru of sharing the experiences of successful…

Customer is the king

CX Blog

5 reasons for why Customer is the KING!

Reading time : 3 minutes

Written by: Vivek Jaiswal | Co-founder, Customer Guru Customer Experience Management is emerging as a…

CX Speak

Pratekk Agarwaal CX Quote

Driving businesses towards becoming Customer Centric: an Exclusive Interview with Mr. Pratekk Agarwaal, Business Head, FTcash

Reading time : 5 minutes

Continuing with our initiative to share the experiences of successful CX leaders across India, we…

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Healthcare Is About Establishing A Relationship With Patients: an exclusive interview with Dr. Sanjay Arora, Founder & MD, Suburban Diagnostics

Reading time : 6 minutes

Continuing with our initiative to share the experiences of CX Leaders across India, we have…

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Sonia Bhatia Salmin

Leading the Way for Customer Centric Transformation: An Exclusive Interview with Sonia Bhatia Salmin, Ex-CX Head, Piramal Pharma Solutions

Reading time : 18 minutes

In this candid interview, Sonia Bhatia Salmin, Ex-Head of Customer Experience at Piramal Pharma Solutions,…

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CX Stories

4 SUPER Strong Business Cases to build a Customer Centric Business!

Reading time : 5 minutes

We do know that customer experience is the new battleground for organisations. It is the new…

Amazingly SHOCKING Customer Experience Stories: Nordstrom sets a Shiny Example!

Reading time : 4 minutes

Through our Amazingly Shocking Customer Experience stories, we have tried to share shining examples of…

Amazingly SHOCKING Customer Experience Story: Ritz-Carlton does it Again!

Reading time : 3 minutes

“Go the extra mile, it is never crowded” In our Amazingly Shocking Customer Experience Story…

NPS Best Practices

3 Stupidly Simple Ways in which NPS® Helps Improve Profitability

Reading time : 5 minutes

Do you know how profitable your promoters are? Today’s connected world is offering amazing opportunities for all of us to…

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3 INCREDIBLE Ways NPS® can Help SaaS Businesses Grow Sustainably

Reading time : 6 minutes

Can’t figure out why growth is stagnating? Ask your customers! Software as a Service (or…

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8 Proven steps to manage change and SUCCEED with Net Promoter System®

Reading time : 6 minutes

The world business environment is constantly changing and with that the customer expectations. Established businesses…

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CX News

7 New-age Customer Service Channels That Can Vastly Improve Your Customers’ Experience

Reading time : 6 minutes

Customer Service channels have significantly evolved over the past few decades. No more do customers have…

3 New-age Channels that you SHOULD use to Collect Customer Feedback

Reading time : 4 minutes

We are all aware that the first step towards creating customer happiness is understanding what…

22 SHOCKING Statistics on Customer Experience and Customer Service

Reading time : 4 minutes

There is no denying the fact that, in today’s world, the leash to the business…

CX Blog

The present and the Future of Customer Experience

The current state of Customer Experience and how I would like it to be

Reading time : 12 minutes

The Customer Experience Buzz Customer experience is becoming more important with every passing year. Sadly…

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Improving Customer Experience

3 effective tips to improve overall customer experience

Reading time : 3 minutes

Written by: Vivek Jaiswal | Co-founder, Customer Guru It goes without saying that in today’s…

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Happy Employees=Happy Customers

7 effective yet simple pointers to increase Employee Engagement

Reading time : 4 minutes

Happy employees = Happy customers! There is a definite nexus between employee engagement and customer…

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