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3 effective tips to improve overall customer experience

Dr. Sanjay Arora-CX Quote

CX Speak

Healthcare Is About Establishing A Relationship With Patients: an exclusive interview with Dr. Sanjay Arora, Founder & MD, Suburban Diagnostics

Reading time : 6 minutes

Continuing with our initiative to share the experiences of CX Leaders across India, we have…

Happy Employees=Happy Customers

CX Blog

7 effective yet simple pointers to increase Employee Engagement

Reading time : 4 minutes

Happy employees = Happy customers! There is a definite nexus between employee engagement and customer…

CX Speak

Sonia Bhatia Salmin

Leading the Way for Customer Centric Transformation: An Exclusive Interview with Sonia Bhatia Salmin, Ex-CX Head, Piramal Pharma Solutions

Reading time : 18 minutes

In this candid interview, Sonia Bhatia Salmin, Ex-Head of Customer Experience at Piramal Pharma Solutions,…

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Transforming Healthcare in India – CX Thoughts by Kowshik Bhattacharjee

Reading time : 11 minutes

Customer centricity has created a massive impact for all kinds of businesses over the past…

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The Ultimate Guide to Customer Experience, Lesson 2: Do you make it easy?

Reading time : 5 minutes

Have you thought about how hard it is for your customers to interact with your…

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CX Stories

4 SUPER Strong Business Cases to build a Customer Centric Business!

Reading time : 5 minutes

We do know that customer experience is the new battleground for organisations. It is the new…

Amazingly SHOCKING Customer Experience Stories: Nordstrom sets a Shiny Example!

Reading time : 4 minutes

Through our Amazingly Shocking Customer Experience stories, we have tried to share shining examples of…

Amazingly SHOCKING Customer Experience Story: Ritz-Carlton does it Again!

Reading time : 3 minutes

“Go the extra mile, it is never crowded” In our Amazingly Shocking Customer Experience Story…

NPS Best Practices

3 Stupidly Simple Ways in which NPS® Helps Improve Profitability

Reading time : 5 minutes

Do you know how profitable your promoters are? Today’s connected world is offering amazing opportunities for all of us to…

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3 INCREDIBLE Ways NPS® can Help SaaS Businesses Grow Sustainably

Reading time : 6 minutes

Can’t figure out why growth is stagnating? Ask your customers! Software as a Service (or…

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8 Proven steps to manage change and SUCCEED with Net Promoter System®

Reading time : 6 minutes

The world business environment is constantly changing and with that the customer expectations. Established businesses…

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CX News

7 New-age Customer Service Channels That Can Vastly Improve Your Customers’ Experience

Reading time : 6 minutes

Customer Service channels have significantly evolved over the past few decades. No more do customers have…

3 New-age Channels that you SHOULD use to Collect Customer Feedback

Reading time : 4 minutes

We are all aware that the first step towards creating customer happiness is understanding what…

22 SHOCKING Statistics on Customer Experience and Customer Service

Reading time : 4 minutes

There is no denying the fact that, in today’s world, the leash to the business…

CX Blog

Improving Customer Experience

3 effective tips to improve overall customer experience

Reading time : 3 minutes

Written by: Vivek Jaiswal | Co-founder, Customer Guru It goes without saying that in today’s…

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social media users

6 super easy pointers to become social media CX experts

Reading time : 4 minutes

Written by Sonal Jaiswal | Evangelist, Customer Guru Today’s customers are omnipotent. For them, everything…

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How Customer Experience is different from Customer Satisfaction

Reading time : 4 minutes

Before we start, let’s first understand what the term ‘Customer Experience’ means. While there is…

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