NPS Best Practices

5 traits of an NPS driven customer centric company

Written by: Kushal Dev | Co-founder, Customer Guru

Now is the best time for customers and for businesses. Public opinion and company performance is out in the open. Consumers make informed choices and companies can choose to improve by listening  and studying customer opinion. This trend will have a long term positive impact on the ecosystem. Companies will optimise and improve with customer centric focus and consumers will get more bang for their buck.

Net promoter score is a key parameter to quantify and operationalise customer experience in an organisation. It helps ingrain CEx in the company’s culture. So lets see the 6 traits of companies who have NPS in their DNA

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