Written by Sonal Jaiswal | Evangelist, Customer Guru
This post was shared earlier, however to celebrate Mahatma Gandhi’s 146th Birth Anniversary, we are re-sharing this post to pay a tribute to this great man. Wishing we have more men like him around us.
The Mahatma, way back in the 1900s, gave out some true gems that, when used as Customer Experience advices, would be extremely beneficial.
Here are a few things he said that all Customer Experience managers and executives must follow.
The best way to find yourself is to lose yourself in the service of others.
Isn’t this the cornerstone of customer experience? Losing oneself in the service of others, providing the best possible service and delighting the customer is what CEx is all about.
Service which is rendered without joy helps neither the servant nor the served. But all other pleasures and possessions pale into nothingness before service which is rendered in a spirit of joy.
To lose patience is to lose the battle.
What an amazing thought to keep in mind when we are dealing with disgruntled customers. Remember, you have lost the customer when you have lost your patience.
A ‘No’ uttered from the deepest conviction is better than a ‘Yes’ merely uttered to please, or worse, to avoid trouble.
The difference between what we do and what we are capable of doing would suffice to solve most of the world’s problems
“Man becomes great exactly in the degree in which he works for the welfare of his fellow-men.”