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Improving Customer Experience

3 effective tips to improve overall customer experience

Reading time : 3 minutes

Written by: Vivek Jaiswal | Co-founder, Customer Guru It goes without saying that in today’s…

Dr. Sanjay Arora-CX Quote

Healthcare Is About Establishing A Relationship With Patients: an exclusive interview with Dr. Sanjay Arora, Founder & MD, Suburban Diagnostics

Reading time : 6 minutes

Continuing with our initiative to share the experiences of CX Leaders across India, we have…

Happy Employees=Happy Customers

7 effective yet simple pointers to increase Employee Engagement

Reading time : 4 minutes

Happy employees = Happy customers! There is a definite nexus between employee engagement and customer…

Sonia Bhatia Salmin

Leading the Way for Customer Centric Transformation: An Exclusive Interview with Sonia Bhatia Salmin, Ex-CX Head, Piramal Pharma Solutions

Reading time : 18 minutes

In this candid interview, Sonia Bhatia Salmin, Ex-Head of Customer Experience at Piramal Pharma Solutions,…

social media users

6 super easy pointers to become social media CX experts

Reading time : 4 minutes

Written by Sonal Jaiswal | Evangelist, Customer Guru Today’s customers are omnipotent. For them, everything…

Transforming Healthcare in India – CX Thoughts by Kowshik Bhattacharjee

Reading time : 11 minutes

Customer centricity has created a massive impact for all kinds of businesses over the past…

How Customer Experience is different from Customer Satisfaction

Reading time : 4 minutes

Before we start, let’s first understand what the term ‘Customer Experience’ means. While there is…

The Ultimate Guide to Customer Experience, Lesson 2: Do you make it easy?

Reading time : 5 minutes

Have you thought about how hard it is for your customers to interact with your…

The Ultimate Guide to Customer Experience, Lesson 1: What would the dog do?

Reading time : 5 minutes

What can we learn about great customer experience from a dog? Do you have a…