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Dr. Sanjay Arora-CX Quote

Healthcare Is About Establishing A Relationship With Patients: an exclusive interview with Dr. Sanjay Arora, Founder & MD, Suburban Diagnostics

Reading time : 6 minutes

Continuing with our initiative to share the experiences of CX Leaders across India, we have…

Sonia Bhatia Salmin

Leading the Way for Customer Centric Transformation: An Exclusive Interview with Sonia Bhatia Salmin, Ex-CX Head, Piramal Pharma Solutions

Reading time : 18 minutes

In this candid interview, Sonia Bhatia Salmin, Ex-Head of Customer Experience at Piramal Pharma Solutions,…

Transforming Healthcare in India – CX Thoughts by Kowshik Bhattacharjee

Reading time : 11 minutes

Customer centricity has created a massive impact for all kinds of businesses over the past…

The Ultimate Guide to Customer Experience, Lesson 2: Do you make it easy?

Reading time : 5 minutes

Have you thought about how hard it is for your customers to interact with your…

The Ultimate Guide to Customer Experience, Lesson 1: What would the dog do?

Reading time : 5 minutes

What can we learn about great customer experience from a dog? Do you have a…

The Warren Buffett way to building Customer Loyalty

Reading time : 4 minutes

Warren Buffett is an American business magnate, investor and philanthropist. People around the world recognize him…

The Worst Advice We’ve Ever Heard About Customer Loyalty

Reading time : 4 minutes

A number of people claim to know a lot about customer experience and loyalty, but how…

5 Ways to Deliver Excellent Customer Service to Millennials

Reading time : 6 minutes

Millennials are one of the biggest spenders in the marketplace. According to a study conducted…

8 Common Misconceptions About Customer Feedback

Reading time : 9 minutes

Written by Kushal Dev | Co-founder, Customer Guru A pioneer in world business and CEO…