CX Blog

5 things to improve your customer feedback response rate?

Have you been asked to fill in a feedback survey at a fine dining restaurant on the food/experience/service etc and you either did not bother to reply or indiscriminately marked everything as “good” or whatever took your fancy? You may have done it for the following reasons

So if your customers are not giving you enough response. Frankly they are pretty much thinking the same. A low response rate only means low stickiness with them. Its quite likely that your non responsive customers are like those fence sitters who will jump to your competition without much consideration.

How do you rectify it?

Some best practices

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