Do you want to improve your customer experience ?
Do you want to improve your Customer experience scores by 200% ?Yes, I do
Your Customers Deserve The Best Experience
We help you deliver it.
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CX Transformation Suite
We offer a wide range of products and services that can transform your customer experience initiatives. Whether you are an enterprise looking to improve customer experience across the customer journey, or a customer experience professional looking to upskill yourself for the next role, we have something for everybody.
An omni-channel NPS solution that gets you started with understanding what’s working and what’s not working for your customers.
CX Success Program
A 3-month long program that sets you up for success with customer experience. The perfect path for anyone looking to build a customer centric organization.
From Customer Journey Mapping to Net Promoter System®, learn the tools and best practices to become the most sought after CX Professional.
Why Customer Guru ?
We believe that we can only be successful when our clients are successful. That’s why we have developed a full suite of CX transformation services, from technology to consulting. Our committed team works for your success and thrives on delivering an exceptional customer experience to each and every client.
The only customer experience management company that walks the talk. From working hand-in-hand with Fortune 500 companies, to helping small businesses take their first step towards customer experience improvement, we have done it all.
Whether you are a startup or an enterprise, if you know that great customer experience is imperative for your business to grow, we will ensure you are successful in delivering that to your customers.
Our quarterly NPS® review was a success. The management is happy with the results we have been able to drive. There is a lot more clarity on what our patient’s expect and areas we need to work on. Your support has been instrumental, we look to having Omoto as a long term partner on our NPS® initiatives.
The Omoto team has helped us approach customer experience management in a systematic manner. We are finally focusing on improving customer experience through actionable insights from the system rather than spending valuable person hours in executing surveys and deriving inputs, sifting through pile of data.
The benchmarking exercise gave the much needed rigour back into the task of addressing customer grievances instantly. Customer dissatisfaction levels was becoming a big concern and getting the team aligned to the problem was becoming a challenge. Facts gathered through an independent team helped and has also shown the mirror to poor performers across the country.