Home
Our Service
About Us

CX Blog

How is Customer Experience defined?

CX Blog

How to deliver exceptional Digital Customer Experience?

Reading time : 9 minutes

Before we begin our discussion into digital customer experience and how it must be improved,…

Mahatma Gandhi and Customer Experience

CX Blog

Mahatma Gandhi and CX – an unlikely correlation!

Reading time : 4 minutes

How amazing is it that Customer Experience Day 2018 coincides with the birthday of Mahatma…

CX Speak

Rajesh Pawar Customers First

Embracing the Customer-First Culture: An Exclusive Interview with Mr. Rajesh Pawar, Professional Services Head

Reading time : 4 minutes

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…

cvfdcds
Vivek Sridhar Simplilearn CXSpeak

Driving Business Growth with Repeat Customers: #BusinessSecrets by Mr. Vivek Sridhar, Sr. Director – Global Learning Operations & Customer Success, Simplilearn

Reading time : 6 minutes

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…

cvfdcds
Gangadhar Krishna CXConsultant

Nuances of Delighting Customers: An Exclusive Interview with Mr. Gangadhar Krishna, Customer Service Consultant

Reading time : 10 minutes

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…

cvfdcds

CX Stories

Starbucks Customer Experience

Starbucks Could Have Avoided Losing $20 Million, And So Can You

Reading time : 5 minutes

The leaders of Starbucks, the world’s favorite coffeehouse chain, have often encouraged their customers to…

women-leaders-in-cx-customer-guru

Celebrating #WomenInCX this #InternationalWomensDay

Reading time : 7 minutes

This International Women’s Day, we at Customer Guru would like to honor women CX professionals…

women-leaders-in-cx

Never Hesitate To Apologize To An Unsatisfied Customer – Kanika Tekriwal, Founder, JetSetGo

Reading time : 8 minutes

Kanika Tekriwal founded JetSetGo in 2014. Today, JetSetGo operates India’s largest private jet and helicopter…

NPS Best Practices

3 Stupidly Simple Ways in which Net Promoter Score Helps Improve Profitability

Reading time : 5 minutes

Do you know how profitable your promoters are? Today’s connected world is offering amazing opportunities for all of us to…

cvfdcds

3 INCREDIBLE Ways NPS® can Help SaaS Businesses Grow Sustainably

Reading time : 6 minutes

Can’t figure out why growth is stagnating? Ask your customers! Software as a Service (or…

cvfdcds

8 Proven steps to manage change and SUCCEED with Net Promoter System®

Reading time : 6 minutes

The world business environment is constantly changing and with that the customer expectations. Established businesses…

cvfdcds

CX News

7 New-age Customer Service Channels That Can Vastly Improve Your Customers’ Experience

Reading time : 6 minutes

Customer Service channels have significantly evolved over the past few decades. No more do customers have…

3 New-age Channels that you SHOULD use to Collect Customer Feedback

Reading time : 4 minutes

We are all aware that the first step towards creating customer happiness is understanding what…

22 SHOCKING Statistics on Customer Experience and Customer Service

Reading time : 4 minutes

There is no denying the fact that, in today’s world, the leash to the business…

CX Blog

Customer Experience

How is Customer Experience defined?

Reading time : 4 minutes

Customer Experience is the only true differentiator for brands today. It is a very broad…

cvfdcds

Phrases that customers HATE to hear!

Reading time : 3 minutes

Being a customer service representative is not an easy task. It requires a lot of…

cvfdcds
customer experience influencers part 2

Customer Experience Influencers You Must Follow – Part 2

Reading time : 11 minutes

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and…

cvfdcds