Customer experience (CX) is the relationship of a customer with a business at all touchpoints…
Written by Vivek Jaiswal | Co-founder, Customer Guru Are you adding NPS as just another question…
At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…
At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…
At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…
The leaders of Starbucks, the world’s favorite coffeehouse chain, have often encouraged their customers to…
This International Women’s Day, we at Customer Guru would like to honor women CX professionals…
Kanika Tekriwal founded JetSetGo in 2014. Today, JetSetGo operates India’s largest private jet and helicopter…
Do you know how profitable your promoters are? Today’s connected world is offering amazing opportunities for all of us to…
Can’t figure out why growth is stagnating? Ask your customers! Software as a Service (or…
The world business environment is constantly changing and with that the customer expectations. Established businesses…
Customer Service channels have significantly evolved over the past few decades. No more do customers have…
We are all aware that the first step towards creating customer happiness is understanding what…
There is no denying the fact that, in today’s world, the leash to the business…
Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and…
Most often, companies are well aware of the issues their customers are facing. And at…
Tough global competition has forced companies to rethink their business strategies and come up with innovative and different…