Before we begin our discussion into digital customer experience and how it must be improved,…
How amazing is it that Customer Experience Day 2018 coincides with the birthday of Mahatma…
At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…
At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…
At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…
The leaders of Starbucks, the world’s favorite coffeehouse chain, have often encouraged their customers to…
This International Women’s Day, we at Customer Guru would like to honor women CX professionals…
Kanika Tekriwal founded JetSetGo in 2014. Today, JetSetGo operates India’s largest private jet and helicopter…
Do you know how profitable your promoters are? Today’s connected world is offering amazing opportunities for all of us to…
Can’t figure out why growth is stagnating? Ask your customers! Software as a Service (or…
The world business environment is constantly changing and with that the customer expectations. Established businesses…
Customer Service channels have significantly evolved over the past few decades. No more do customers have…
We are all aware that the first step towards creating customer happiness is understanding what…
There is no denying the fact that, in today’s world, the leash to the business…
Customer Experience is the only true differentiator for brands today. It is a very broad…
Being a customer service representative is not an easy task. It requires a lot of…
Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and…