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Customer Experience Influencers You Must Follow – Part 1

NPS oops

CX Blog

Is NPS Just Another Question In Your Customer Feedback Survey? Oops!

Reading time : 5 minutes

Written by Vivek Jaiswal | Co-founder, Customer Guru Are you adding NPS as just another question…

customer feedback

CX Blog

What More To Look For In Customer Feedback?

Reading time : 3 minutes

Most often, companies are well aware of the issues their customers are facing. And at…

CX Speak

Rajesh Pawar Customers First

Embracing the Customer-First Culture: An Exclusive Interview with Mr. Rajesh Pawar, Professional Services Head

Reading time : 4 minutes

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…

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Vivek Sridhar Simplilearn CXSpeak

Driving Business Growth with Repeat Customers: #BusinessSecrets by Mr. Vivek Sridhar, Sr. Director – Global Learning Operations & Customer Success, Simplilearn

Reading time : 6 minutes

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…

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Gangadhar Krishna CXConsultant

Nuances of Delighting Customers: An Exclusive Interview with Mr. Gangadhar Krishna, Customer Service Consultant

Reading time : 10 minutes

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…

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CX Stories

Starbucks Customer Experience

Starbucks Could Have Avoided Losing $20 Million, And So Can You

Reading time : 5 minutes

The leaders of Starbucks, the world’s favorite coffeehouse chain, have often encouraged their customers to…

women-leaders-in-cx-customer-guru

Celebrating #WomenInCX this #InternationalWomensDay

Reading time : 7 minutes

This International Women’s Day, we at Customer Guru would like to honor women CX professionals…

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Never Hesitate To Apologize To An Unsatisfied Customer – Kanika Tekriwal, Founder, JetSetGo

Reading time : 8 minutes

Kanika Tekriwal founded JetSetGo in 2014. Today, JetSetGo operates India’s largest private jet and helicopter…

NPS Best Practices

3 Stupidly Simple Ways in which Net Promoter Score Helps Improve Profitability

Reading time : 5 minutes

Do you know how profitable your promoters are? Today’s connected world is offering amazing opportunities for all of us to…

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3 INCREDIBLE Ways NPS® can Help SaaS Businesses Grow Sustainably

Reading time : 6 minutes

Can’t figure out why growth is stagnating? Ask your customers! Software as a Service (or…

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8 Proven steps to manage change and SUCCEED with Net Promoter System®

Reading time : 6 minutes

The world business environment is constantly changing and with that the customer expectations. Established businesses…

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CX News

7 New-age Customer Service Channels That Can Vastly Improve Your Customers’ Experience

Reading time : 6 minutes

Customer Service channels have significantly evolved over the past few decades. No more do customers have…

3 New-age Channels that you SHOULD use to Collect Customer Feedback

Reading time : 4 minutes

We are all aware that the first step towards creating customer happiness is understanding what…

22 SHOCKING Statistics on Customer Experience and Customer Service

Reading time : 4 minutes

There is no denying the fact that, in today’s world, the leash to the business…

CX Blog

customer experience influencers part 1

Customer Experience Influencers You Must Follow – Part 1

Reading time : 9 minutes

Customer experience (CX) is the relationship of a customer with a business at all touchpoints…

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customer-centric leader

Here’s What A Customer-Centric Leader Should Look Like

Reading time : 6 minutes

Tough global competition has forced companies to rethink their business strategies and come up with innovative and different…

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customer experience social media

Is social media a boon or a curse for customer experience?

Reading time : 5 minutes

What is customer experience? Customer experience (CX) can be defined as the sum of the…

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