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Is social media a boon or a curse for customer experience?

CXLessons_SaaS

CX Blog

CX Lessons from the best SaaS organizations

Reading time : 10 minutes

The SaaS world is replete with cut-throat competition; the same services are provided by many…

CX Conversations Ep 1 - Rajarshi Sen

CX Conversations

CX Conversations Episode #1 – The State of Customer Experience in Healthcare with Rajarshi Sen, Manager, Operations & Strategic Initiatives at Kamineni Hospital

Reading time : 26 minutes

We, at Customer Guru, reckon that customer experience (CX) has become the key differentiator in…

CX Speak

Rajesh Pawar Customers First

Embracing the Customer-First Culture: An Exclusive Interview with Mr. Rajesh Pawar, Professional Services Head

Reading time : 4 minutes

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…

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Vivek Sridhar Simplilearn CXSpeak

Driving Business Growth with Repeat Customers: #BusinessSecrets by Mr. Vivek Sridhar, Sr. Director – Global Learning Operations & Customer Success, Simplilearn

Reading time : 6 minutes

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…

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Gangadhar Krishna CXConsultant

Nuances of Delighting Customers: An Exclusive Interview with Mr. Gangadhar Krishna, Customer Service Consultant

Reading time : 10 minutes

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority…

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CX Stories

Starbucks Customer Experience

Starbucks Could Have Avoided Losing $20 Million, And So Can You

Reading time : 5 minutes

The leaders of Starbucks, the world’s favorite coffeehouse chain, have often encouraged their customers to…

women-leaders-in-cx-customer-guru

Celebrating #WomenInCX this #InternationalWomensDay

Reading time : 7 minutes

This International Women’s Day, we at Customer Guru would like to honor women CX professionals…

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Never Hesitate To Apologize To An Unsatisfied Customer – Kanika Tekriwal, Founder, JetSetGo

Reading time : 8 minutes

Kanika Tekriwal founded JetSetGo in 2014. Today, JetSetGo operates India’s largest private jet and helicopter…

NPS Best Practices

3 Stupidly Simple Ways in which Net Promoter Score Helps Improve Profitability

Reading time : 5 minutes

Do you know how profitable your promoters are? Today’s connected world is offering amazing opportunities for all of us to…

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3 INCREDIBLE Ways NPS® can Help SaaS Businesses Grow Sustainably

Reading time : 6 minutes

Can’t figure out why growth is stagnating? Ask your customers! Software as a Service (or…

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8 Proven steps to manage change and SUCCEED with Net Promoter System®

Reading time : 6 minutes

The world business environment is constantly changing and with that the customer expectations. Established businesses…

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CX News

7 New-age Customer Service Channels That Can Vastly Improve Your Customers’ Experience

Reading time : 6 minutes

Customer Service channels have significantly evolved over the past few decades. No more do customers have…

3 New-age Channels that you SHOULD use to Collect Customer Feedback

Reading time : 4 minutes

We are all aware that the first step towards creating customer happiness is understanding what…

22 SHOCKING Statistics on Customer Experience and Customer Service

Reading time : 4 minutes

There is no denying the fact that, in today’s world, the leash to the business…

CX Blog

customer experience social media

Is social media a boon or a curse for customer experience?

Reading time : 5 minutes

What is customer experience? Customer experience (CX) can be defined as the sum of the…

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sephora omnichannel experience

The leading retailer in omnichannel experience: Sephora

Reading time : 6 minutes

What is an omnichannel experience? Omnichannel experience is not just a buzzword. Rather, it is…

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startup customer loyalty

5 Ways Startups Can Build Customer Loyalty

Reading time : 5 minutes

A startup, a new emerging business model aiming to reach great heights in the marketplace…

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