CX Blog

3 pointers to become a customer experience champion

Written by: Kushal Dev | Co-founder, Customer Guru

The idea behind a successful customer experience program is to create a customer-centric organization where all the departments work towards a common goal of improving customer satisfaction, both internal and external. A non-customer-focused organization moving to a customer-centric one is a huge shift in culture and processes. There are 3 key things which need to be considered to ensure this shift is smooth and successful.

The idea is to make small changes in direction which matter most, analyze its impact, and iterate. Real results are the best measure of the success of an initiative.

Please leave in your comments, thoughts, and ideas on how you would do it differently.

Reach Kushal at kushal@customerguru.in

Recommended Articles

Customer Experience

How is Customer Experience defined?

Customer Experience is the only true differentiator for brands today. It is a very broad…

How to deliver exceptional Digital Customer Experience?

Before we begin our discussion into digital customer experience and how it must be improved,…

Mahatma Gandhi and Customer Experience

Mahatma Gandhi and CX – an unlikely correlation!

How amazing is it that Customer Experience Day 2018 coincides with the birthday of Mahatma…