CX Blog

4 simple ideas to improve patient experience

Written by: Kushal Dev | Co-founder, Customer Guru

Patient experience is fundamental to the healthcare industry. The profession is not just about clinical care anymore but requires care that addresses every aspect of a patient’s encounter with your hospital, including their physical and emotional needs.

People always remember how you made them feel and you should be sensitive to it. Let’s look at some simple initiatives you can take to provide a better patient experience.

Please leave in your comments, thoughts, and ideas.

Reach kushal at

Recommended Articles

Customer Experience

How is Customer Experience defined?

Customer Experience is the only true differentiator for brands today. It is a very broad…

How to deliver exceptional Digital Customer Experience?

Before we begin our discussion into digital customer experience and how it must be improved,…

Mahatma Gandhi and Customer Experience

Mahatma Gandhi and CX – an unlikely correlation!

How amazing is it that Customer Experience Day 2018 coincides with the birthday of Mahatma…