CX Blog

5 things to keep in mind when calling an unhappy customer

Written by: Kushal Dev | Co-founder, Customer Guru

Dealing with unhappy customers is part of any organization including yours. If done properly, it can not only help you recover these customers but also help you learn a thing or two about better customer experience. Unsatisfied customers are in fact your best growth hackers, providing insights on what needs to be improved in your business to achieve higher satisfaction levels for your customers. Here are a few things to keep in mind when reaching out to such customers.

Reach Kushal at kushal@customerguru.in

 

Recommended Articles

Customer Experience

How is Customer Experience defined?

Customer Experience is the only true differentiator for brands today. It is a very broad…

How to deliver exceptional Digital Customer Experience?

Before we begin our discussion into digital customer experience and how it must be improved,…

Mahatma Gandhi and Customer Experience

Mahatma Gandhi and CX – an unlikely correlation!

How amazing is it that Customer Experience Day 2018 coincides with the birthday of Mahatma…