NPS Best Practices

5 traits of an NPS driven customer centric company

Written by: Kushal Dev | Co-founder, Customer Guru

Now is the best time for customers and for businesses. Public opinion and company performance are out in the open. Consumers make informed choices and companies can choose to improve by listening and studying customer opinion. This trend will have a long-term positive impact on the ecosystem. Companies will optimize and improve with customer-centric focus and consumers will get more bang for their buck.

Net Promoter Score is a key parameter to quantify and operationalize customer experience in an organization. It helps ingrain CEx in the company’s culture. So let’s see the five traits of companies who have NPS in their DNA.

Please leave in your comments, thoughts, and ideas.

Reach Kushal at

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