CX Blog

6 POWERFUL phrases that Moms use, but can NEVER be used with a customer

Written by Vivek Jaiswal | Co-founder, Customer Guru

In spirit of celebrating Mothers’ Day last Sunday, we are trying to present the other side of moms that we can certainly relate to. There is absolutely no doubt that our mother is THE best person in our life! A mother is a guide, mentor, friend, teacher, and a lot more all rolled in one. But she is also the one who is strict, often reprimanding, yet she does it with love and for our own good. We are trying to spin out a spiced-up twist on Moms and Mothers’ Day in this post. Absolutely no offence to any Mom – we love you!

There are some cliched phrases all of us (however young or old) have heard from our Mom that would never go down well when speaking with a customer. Here are a few of them!

1. “If I wan’t your opinion, I’ll ask for it.”

Customer feedback is the most valuable asset for a company. Period.

2. “What part of NO don’t you understand?”

Not always can you oblige to a customer. Many times you have to turn down requests – they could be for various reasons ranging from discounts to refunds. Some politeness coupled with assertiveness will do, but using the above sentence will definitely mean death.

3. “Finish your dinner first, and then you can watch TV.”

Don’t hold back what customers really need by introducing conditions and barriers. Let customers ‘watch TV’ as soon as they need to.

4. “This is the last time I am telling you…”

Customers do come up for advice, opinions and issues. And they come up very often – many times, for the same advice, opinions and issues. But, there is absolutely no last time for a customer.

5. “Don’t EVER let me catch you doing that again!”

All of us make mistakes. Most customers do too. Try never using this line with your customers if they come up and ask you for help with a boo-boo they made.

…and here is something that all of us, and I mean ALL of us have heard. Thanks to Russel Peters for his amazing rendition of the same.

6. “Somebody gonna get a hurt real bad!”

This one’s just for fun; it explains itself, doesn’t it?

Despite all the reprimands, don’t we all love our Moms? And reminiscing these oft-repeated statements bring nothing but great memories and greater joy. But hold your horses and try not being your customers’ mother!


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