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CX Stories

Amazingly SHOCKING Customer Experience Story – yes, we are back!

Written by Sonal Jaiswal | Evangelist, Customer Guru

While there are innumerable bad customer experiences stories spreading like wildfire, there are equally good ones that need to be told and retold for the sake of posterity! And this customer experience story needs to be told!

Most of us get weary of communicating the problem across to the customer service department for the popular reasons. Some of us have gotten lucky and it really doesn’t hurt to share the amazing experience with the world!  This particular one-of-a-kind customer experience story restores our faith in humanity and humour!

According to Redditor normanhorn, who happens to be the lucky customer, it was a once-in-a-lifetime experience, thanks to Netflix. When companies often restrict their customer service executives to stick to a mundane and very formal script, normanhorn definitely did not expect to have a Star-Trek inspired conversation between him and the executive!

This was where the shocking customer experience started:

And this is how it went, ending on such a good note!

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We do not know if the issue was resolved. But what we do know is that Netflix has won a customer for life and through him, many more! It doesn’t hurt to have a timely sense of humour which is the perfect ice-breaker for almost all conversations. The customer executive has set a fine example of how to empathise, not be defensive and how to deal with the customers. Let us hope more companies adopt such fun methods to strike a chord with its customers!

Are there any other amazingly shocking customer experience stories you would like us to cover? Do share in the comment section and we’ll share it with the world!


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