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Customer Experience Influencers You Must Follow – Part 1

NPS oops

Is NPS Just Another Question In Your Customer Feedback Survey? Oops!

Reading time : 5 minutes

Written by Vivek Jaiswal | Co-founder, Customer Guru Are you adding NPS as just another question…

customer feedback

What More To Look For In Customer Feedback?

Reading time : 3 minutes

Most often, companies are well aware of the issues their customers are facing. And at…

customer-centric leader

Here’s What A Customer-Centric Leader Should Look Like

Reading time : 6 minutes

Tough global competition has forced companies to rethink their business strategies and come up with innovative and different…

customer experience social media

Is social media a boon or a curse for customer experience?

Reading time : 5 minutes

What is customer experience? Customer experience (CX) can be defined as the sum of the…

CXLessons_SaaS

CX Lessons from the best SaaS organizations

Reading time : 10 minutes

The SaaS world is replete with cut-throat competition; the same services are provided by many…

CX Conversations Ep 1 - Rajarshi Sen

CX Conversations Episode #1 – The State of Customer Experience in Healthcare with Rajarshi Sen, Manager, Operations & Strategic Initiatives at Kamineni Hospital

Reading time : 26 minutes

We, at Customer Guru, reckon that customer experience (CX) has become the key differentiator in…

sephora omnichannel experience

The leading retailer in omnichannel experience: Sephora

Reading time : 6 minutes

What is an omnichannel experience? Omnichannel experience is not just a buzzword. Rather, it is…

Starbucks Customer Experience

Starbucks Could Have Avoided Losing $20 Million, And So Can You

Reading time : 5 minutes

The leaders of Starbucks, the world’s favorite coffeehouse chain, have often encouraged their customers to…