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Why is Customer Loyalty important to a business?

Customer Experience

How is Customer Experience defined?

Reading time : 4 minutes

Customer Experience is the only true differentiator for brands today. It is a very broad…

How to deliver exceptional Digital Customer Experience?

Reading time : 9 minutes

Before we begin our discussion into digital customer experience and how it must be improved,…

Mahatma Gandhi and Customer Experience

Mahatma Gandhi and CX – an unlikely correlation!

Reading time : 4 minutes

How amazing is it that Customer Experience Day 2018 coincides with the birthday of Mahatma…

Phrases that customers HATE to hear!

Reading time : 3 minutes

Being a customer service representative is not an easy task. It requires a lot of…

customer experience influencers part 2

Customer Experience Influencers You Must Follow – Part 2

Reading time : 11 minutes

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and…

customer experience influencers part 1

Customer Experience Influencers You Must Follow – Part 1

Reading time : 9 minutes

Customer experience (CX) is the relationship of a customer with a business at all touchpoints…

NPS oops

Is NPS Just Another Question In Your Customer Feedback Survey? Oops!

Reading time : 5 minutes

Written by Vivek Jaiswal | Co-founder, Customer Guru Are you adding NPS as just another question…

customer feedback

What More To Look For In Customer Feedback?

Reading time : 3 minutes

Most often, companies are well aware of the issues their customers are facing. And at…