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CX BLOG

8 irrefutable reasons why customer experience is important for growth

customer experience mistakes

Common Customer Experience Mistakes

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Creating a perfect customer experience (CX) is definitely not an easy job. The consumer base…

improving customer experience

The 3 M’s For Improving Customer Experience SUCCESSFULLY

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Written by Vivek Jaiswal | Co-founder, Customer Guru What are the three most critical things…

Customer Promotion Via Customer Support

4 Ideas for Driving Customer Promotion via Customer Service

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The days when a customer service (CS) team was strictly responsible for handling complaints from…

Why we NEED more WOMEN leaders in CX!

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Written by Sonal Jaiswal | Evangelist, Customer Guru The theme for International Women’s Day 2018…

Shep Hyken Customer Service

Customer Service Lessons from The Best 22 Toons of The Shepard Letter

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Happy customers play a major role in bringing repeat business and business through word-of-mouth and…

The present and the Future of Customer Experience

The current state of Customer Experience and how I would like it to be

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The Customer Experience Buzz Customer experience is becoming more important with every passing year. Sadly…

Customer is the king

5 reasons for why Customer is the KING!

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Written by: Vivek Jaiswal | Co-founder, Customer Guru Customer Experience Management is emerging as a…

Improving Customer Experience

3 effective tips to improve overall customer experience

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Written by: Vivek Jaiswal | Co-founder, Customer Guru It goes without saying that in today‚Äôs…