CX BLOG
Why is Customer Loyalty important to a business?
What is customer loyalty? Customer loyalty is when a customer chooses a particular brand over…
How is Customer Experience defined?
Customer Experience is the only true differentiator for brands today. It is a very broad…
How to deliver exceptional Digital Customer Experience?
Before we begin our discussion into digital customer experience and how it must be improved,…
Mahatma Gandhi and CX – an unlikely correlation!
How amazing is it that Customer Experience Day 2018 coincides with the birthday of Mahatma…
Phrases that customers HATE to hear!
Being a customer service representative is not an easy task. It requires a lot of…
Customer Experience Influencers You Must Follow – Part 2
Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and…
Customer Experience Influencers You Must Follow – Part 1
Customer experience (CX) is the relationship of a customer with a business at all touchpoints…
Is NPS Just Another Question In Your Customer Feedback Survey? Oops!
Written by Vivek Jaiswal | Co-founder, Customer Guru Are you adding NPS as just another question…