CX BLOG
How to deliver exceptional Digital Customer Experience?
Before we begin our discussion into digital customer experience and how it must be improved,…
Mahatma Gandhi and CX – an unlikely correlation!
How amazing is it that Customer Experience Day 2018 coincides with the birthday of Mahatma…
Phrases that customers HATE to hear!
Being a customer service representative is not an easy task. It requires a lot of…
Customer Experience Influencers You Must Follow – Part 2
Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and…
Customer Experience Influencers You Must Follow – Part 1
Customer experience (CX) is the relationship of a customer with a business at all touchpoints…
Is NPS Just Another Question In Your Customer Feedback Survey? Oops!
Written by Vivek Jaiswal | Co-founder, Customer Guru Are you adding NPS as just another question…
What More To Look For In Customer Feedback?
Most often, companies are well aware of the issues their customers are facing. And at…
Here’s What A Customer-Centric Leader Should Look Like
Tough global competition has forced companies to rethink their business strategies and come up with innovative and different…