Is social media a boon or a curse for customer experience?


CX Lessons from the best SaaS organizations

Reading time : 10 minutes

The SaaS world is replete with cut-throat competition; the same services are provided by many…

sephora omnichannel experience

The leading retailer in omnichannel experience: Sephora

Reading time : 6 minutes

What is an omnichannel experience? Omnichannel experience is not just a buzzword. Rather, it is…

startup customer loyalty

5 Ways Startups Can Build Customer Loyalty

Reading time : 5 minutes

A startup, a new emerging business model aiming to reach great heights in the marketplace…

employees customer-centric skills

Checklist Of Customer-Centric Skills That Employees Must Possess

Reading time : 6 minutes

Some say that to be perfect in a customer-driven industry and to deliver 100% customer…

customer centric employee behavior

Employee Behavior That Delights Your Customers

Reading time : 3 minutes

We all know this by now that organizations must focus on being customer-centric in order…

employee engagement methods

8 Tried and Tested Methods For Improving Employee Engagement

Reading time : 6 minutes

“Customers will never love your company until your employees love it first.” ~ Simon Sinek….

collect customer feedback

6 Industry-Approved Channels to Collect Customer Feedback Efficiently

Reading time : 5 minutes

Why should you be collecting customer feedback? If you would like to see your business…

customers improve customer experience

How Can The Customers Improve Customer Experience?

Reading time : 4 minutes

What should customers do to claim great customer experience from any business? All this while…