Starbucks Could Have Avoided Losing $20 Million, And So Can You


Celebrating #WomenInCX this #InternationalWomensDay

Reading time : 7 minutes

This International Women’s Day, we at Customer Guru would like to honor women CX professionals…


Never Hesitate To Apologize To An Unsatisfied Customer – Kanika Tekriwal, Founder, JetSetGo

Reading time : 8 minutes

Kanika Tekriwal founded JetSetGo in 2014. Today, JetSetGo operates India’s largest private jet and helicopter…


Learn What The Customers Expect – Shweta Jha, Manager Of Customer Experience, Training & Quality, Ferns N Petals

Reading time : 5 minutes

Shweta Jha currently manages three functions in Ferns N Petals – Training, Quality, and Customer…


Being Good At CX Is Not Good Enough – Jennifer Parnell, DGM – Customer Engagement, BookMyShow

Reading time : 4 minutes

Jennifer Parnell currently serves as the Deputy General Manager – Customer Engagement at BookMyShow. She…


Love Your Customers And They Will Love You Back – Nienke Bloem, Customer Experience Consultant and Keynote Speaker

Reading time : 4 minutes

Nienke Bloem is an acclaimed Customer Experience (CX) consultant and a distinguished keynote speaker on…


Never Lose Sight Of The Customers – Sue Duris, Director of Customer Experience & Marketing, M4 Communications, Inc.

Reading time : 4 minutes

Sue Duris – in her own words is “customer-obsessed”! She is a renowned customer experience…


Improving Customer Experience Is The Only Way Forward – Sonia Bhatia Salmin, Customer Experience Specialist

Reading time : 16 minutes

Sonia Bhatia Salmin, Ex-Head of Customer Experience at Piramal Pharma Solutions, shares her thoughts on…


Align Customer Experience Priorities With Business Objectives – Devika Vittal, Director Of Customer Experience, UAE Exchange

Reading time : 9 minutes

Devika Vittal is the Director of Customer Experience at UAE Exchange. She is a seasoned…