CX STORIES
Never Hesitate To Apologize To An Unsatisfied Customer – Kanika Tekriwal, Founder, JetSetGo
Kanika Tekriwal founded JetSetGo in 2014. Today, JetSetGo operates India’s largest private jet and helicopter…
Learn What The Customers Expect – Shweta Jha, Manager Of Customer Experience, Training & Quality, Ferns N Petals
Shweta Jha currently manages three functions in Ferns N Petals – Training, Quality, and Customer…
Being Good At CX Is Not Good Enough – Jennifer Parnell, DGM – Customer Engagement, BookMyShow
Jennifer Parnell currently serves as the Deputy General Manager – Customer Engagement at BookMyShow. She…
Love Your Customers And They Will Love You Back – Nienke Bloem, Customer Experience Consultant and Keynote Speaker
Nienke Bloem is an acclaimed Customer Experience (CX) consultant and a distinguished keynote speaker on…
Never Lose Sight Of The Customers – Sue Duris, Director of Customer Experience & Marketing, M4 Communications, Inc.
Sue Duris – in her own words is “customer-obsessed”! She is a renowned customer experience…
Improving Customer Experience Is The Only Way Forward – Sonia Bhatia Salmin, Customer Experience Specialist
Sonia Bhatia Salmin, Ex-Head of Customer Experience at Piramal Pharma Solutions, shares her thoughts on…
Align Customer Experience Priorities With Business Objectives – Devika Vittal, Director Of Customer Experience, UAE Exchange
Devika Vittal is the Director of Customer Experience at UAE Exchange. She is a seasoned…
Put Your Customers At The Heart Of The Business – Dr. Maneesha Pednekar, Director of Process & Quality, Atos International
Dr. Maneesha Pednekar is currently working as the Director – Quality for Atos in India…