CX STORIES

Starbucks Could Have Avoided Losing $20 Million, And So Can You

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Celebrating #WomenInCX this #InternationalWomensDay

Reading time : 7 minutes

This International Women’s Day, we at Customer Guru would like to honor women CX professionals…

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Never Hesitate To Apologize To An Unsatisfied Customer – Kanika Tekriwal, Founder, JetSetGo

Reading time : 8 minutes

Kanika Tekriwal founded JetSetGo in 2014. Today, JetSetGo operates India’s largest private jet and helicopter…

women-leaders-in-cx

Learn What The Customers Expect – Shweta Jha, Manager Of Customer Experience, Training & Quality, Ferns N Petals

Reading time : 5 minutes

Shweta Jha currently manages three functions in Ferns N Petals – Training, Quality, and Customer…

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Being Good At CX Is Not Good Enough – Jennifer Parnell, DGM – Customer Engagement, BookMyShow

Reading time : 4 minutes

Jennifer Parnell currently serves as the Deputy General Manager – Customer Engagement at BookMyShow. She…

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Love Your Customers And They Will Love You Back – Nienke Bloem, Customer Experience Consultant and Keynote Speaker

Reading time : 4 minutes

Nienke Bloem is an acclaimed Customer Experience (CX) consultant and a distinguished keynote speaker on…

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Never Lose Sight Of The Customers – Sue Duris, Director of Customer Experience & Marketing, M4 Communications, Inc.

Reading time : 4 minutes

Sue Duris – in her own words is “customer-obsessed”! She is a renowned customer experience…

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Improving Customer Experience Is The Only Way Forward – Sonia Bhatia Salmin, Customer Experience Specialist

Reading time : 16 minutes

Sonia Bhatia Salmin, Ex-Head of Customer Experience at Piramal Pharma Solutions, shares her thoughts on…

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Align Customer Experience Priorities With Business Objectives – Devika Vittal, Director Of Customer Experience, UAE Exchange

Reading time : 9 minutes

Devika Vittal is the Director of Customer Experience at UAE Exchange. She is a seasoned…