CX BLOG
Here’s What A Customer-Centric Leader Should Look Like
Tough global competition has forced companies to rethink their business strategies and come up with innovative and different…
Is social media a boon or a curse for customer experience?
What is customer experience? Customer experience (CX) can be defined as the sum of the…
CX Lessons from the best SaaS organizations
The SaaS world is replete with cut-throat competition; the same services are provided by many…
The leading retailer in omnichannel experience: Sephora
What is an omnichannel experience? Omnichannel experience is not just a buzzword. Rather, it is…
5 Ways Startups Can Build Customer Loyalty
A startup, a new emerging business model aiming to reach great heights in the marketplace…
Checklist Of Customer-Centric Skills That Employees Must Possess
Some say that to be perfect in a customer-driven industry and to deliver 100% customer…
Employee Behavior That Delights Your Customers
We all know this by now that organizations must focus on being customer-centric in order…
8 Tried and Tested Methods For Improving Employee Engagement
“Customers will never love your company until your employees love it first.” ~ Simon Sinek….
6 Industry-Approved Channels to Collect Customer Feedback Efficiently
Why should you be collecting customer feedback? If you would like to see your business…