CX STORIES

Starbucks Could Have Avoided Losing $20 Million, And So Can You

women-leaders-in-cx

Put Your Customers At The Heart Of The Business – Dr. Maneesha Pednekar, Director of Process & Quality, Atos International

Reading time : 5 minutes

Dr. Maneesha Pednekar is currently working as the Director – Quality for Atos in India…

women-leaders-in-cx

Remain Relevant To Your Customers – Radhika Aggarwal, Co-Founder And Chief Business Officer, ShopClues

Reading time : 5 minutes

Radhika Aggarwal is the Co-Founder and Chief Business Officer at ShopClues.com. She is also the…

women-leaders-in-cx

All Employees Can Make A Difference In Creating A Better Experience For The Customers – Carla Haines, Director of Sales Support Operations, Customer Experience and Marketing, Colt Data Centre Services

Reading time : 2 minutes

Carla Haines started off her professional journey close to two decades ago as a Personal…

women-leaders-in-cx

Put Yourself In The Customer’s Shoes – Aryama Dutta Saikia, Chief Operating Officer, Jamboree Education Private Limited

Reading time : 4 minutes

Aryama Dutta Saikia has been in the education industry for the past 13 years. She’s…

women-leaders-in-cx

Offer An Experience – Especially On Mobile – That Is Immediate And Personal – Zahra Khan, CEO and Editor-in-Chief, Hauterfly

Reading time : 5 minutes

Zahra Khan is the CEO and Editor-in-Chief of Hauterfly, an independent website that influences how…

4 SUPER Strong Business Cases to build a Customer-Centric Business!

Reading time : 5 minutes

We do know that customer experience is the new battleground for organisations. It is the new…

Amazingly SHOCKING Customer Experience Stories: Nordstrom sets a Shiny Example!

Reading time : 4 minutes

Through our Amazingly Shocking Customer Experience stories, we have tried to share shining examples of…

Amazingly SHOCKING Customer Experience Story: Ritz-Carlton does it Again!

Reading time : 3 minutes

“Go the extra mile, it is never crowded” In our Amazingly Shocking Customer Experience Story…

Let LOSE Customers to your Competition and WIN them for LIFE

Reading time : 2 minutes

Written by Kushal Dev | Co-founder, Customer Guru In today’s world where every action is motivated…