CX STORIES

Starbucks Could Have Avoided Losing $20 Million, And So Can You

Amazingly shocking customer experience stories

AMAZINGLY Shocking Customer Experience Story: Bungie shows how to empathise with customers

Reading time : 3 minutes

Written by Sonal Jaiswal | Evangelist, Customer Guru Empathy has proved time and again to…

Amazingly shocking customer experience story

Amazingly SHOCKING Customer Experience Story: Opryland’s ‘alarming’ CEx!

Reading time : 4 minutes

Written by Sonal Jaiswal | Evangelist, Customer Guru Every company owes a major part of…

Cup talk with Starbucks

Amazingly Shocking Customer Experience Story: Cup Talks with Starbucks!

Reading time : 4 minutes

Written by Sonal Jaiswal | Evangelist, Customer Guru Starbucks is a repository of many great…

Apple Customer Experience Story

Amazingly SHOCKING Customer Experience Story – Wife said ‘No’, Apple said ‘Yes’!

Reading time : 3 minutes

Written by Sonal Jaiswal | Evangelist, Customer Guru It has become almost like a habit…

#TDThanksYou

AMAZINGLY Shocking Customer Experience Story: TD Bank Thanks its Customers!

Reading time : 4 minutes

Written by Sonal Jaiswal | Evangelist, Customer Guru When was the last time you sent…

Amazingly shocking customer experience story

Amazingly SHOCKING Customer Experience Story – yes, we are back!

Reading time : 2 minutes

Written by Sonal Jaiswal | Evangelist, Customer Guru While there are innumerable bad customer experiences…

Winning the race

4 Young Entrepreneurs who are WINNING by delivering Exceptional Customer Experience

Reading time : 6 minutes

Written by Sonal Jaiswal | Evangelist, Customer Guru We live in an age where a…

3 Terrible Customer Experience Fails of 2015 that would make you wanna CRY!

Reading time : 5 minutes

Written by Sonal Jaiswal | Evangelist, Customer Guru ‚ÄúCourteous treatment will make a customer a…

Customer Service Excellence

3 CRAZY Customer Service Excellence stories from 2015 – they are so crazy that they are GREAT!

Reading time : 4 minutes

Written by Sonal Jaiswal | Evangelist, Customer Guru Service excellence is a concept that is…