CX BLOG

19 Customer Experience resolutions for 2019

Customer is the king

5 reasons for why Customer is the KING!

Reading time : 3 minutes

Written by: Vivek Jaiswal | Co-founder, Customer Guru Customer Experience Management is emerging as a…

Improving Customer Experience

3 effective tips to improve overall customer experience

Reading time : 3 minutes

Written by: Vivek Jaiswal | Co-founder, Customer Guru It goes without saying that in today’s…

Happy Employees=Happy Customers

7 effective yet simple pointers to increase Employee Engagement

Reading time : 4 minutes

Happy employees = Happy customers! There is a definite nexus between employee engagement and customer…

social media users

6 super easy pointers to become social media CX experts

Reading time : 4 minutes

Written by Sonal Jaiswal | Evangelist, Customer Guru Today’s customers are omnipotent. For them, everything…

How Customer Experience is different from Customer Satisfaction

Reading time : 4 minutes

Before we start, let’s first understand what the term ‘Customer Experience’ means. While there is…

4 tips on using customer reviews to build customer loyalty

Reading time : 5 minutes

In this digital-era, there are so many of your customers who have access to the…

Want to be amazing at customer feedback surveys? Here’s how! – [Part 2]

Reading time : 5 minutes

In 1899, the Wright brothers began developing a plan for the first airplane. One that…

Want to be amazing at customer feedback surveys? Here’s how! – [Part 1]

Reading time : 7 minutes

Procuring customer feedback is not an easy task, yet it is one that is worth…

Why Customer Loyalty Beats Peanut Butter on Pancakes

Reading time : 4 minutes

Written by Kushal Dev | Co-founder, Customer Guru Customers are the ones who keep your…