CX BLOG

19 Customer Experience resolutions for 2019

The Ultimate Cheat Sheet of Customer Loyalty

The Ultimate Cheat Sheet on Customer Loyalty

Reading time : 8 minutes

Written by Vivek Jaiswal | Co-founder, Customer Guru How do you grow your business? A traditional…

Top 10 must haves for customer centric leaders

Top 10 Must-haves for a Customer Centric Leader

Reading time : 11 minutes

Written by Vivek Jaiswal | Co-founder, Customer Guru Customer-centric leaders come in all shapes, forms,…

8 Things you can learn about customer experience from your competition

8 Things Your Competitor can Teach You about Customer Experience

Reading time : 7 minutes

What runs through your mind when you read a positive review of one of your…

How to solve the customer loyalty problem

How to SOLVE the BIGGEST Problem with Customer Loyalty

Reading time : 4 minutes

Written by Vivek Jaiswal | Co-founder, Customer Guru What is the first thing that comes to your…

9 Customer Experience Myths you should know

9 Myths about Customer Experience that You Should Know

Reading time : 8 minutes

Written by Sonal Jaiswal | Evangelist, Customer Guru Someone once said, “Customers may forget what…

4 simple steps to make the most of VoC

4 Simple Steps to Make the most of the Voice of the Customer (VoC)

Reading time : 7 minutes

Voice of the Customer (VoC) is much more than an actual voice. It is a…

How to unbury yourself out of negative customer review

How to Unbury Yourself Out of Negative Customer Reviews

Reading time : 6 minutes

Written by Vivek Jaiswal | Co-founder, Customer Guru If you are like most people, you…

Differences between Product Centric and Customer Centric Companies

Differences between Customer Centric and Product Centric Companies

Reading time : 6 minutes

Written by Sonal Jaiswal | Evangelist, Customer Guru “Customers don’t know what they want until…

4 Hard-hitting reasons why customers think that you don't care about customer experience

4 Hard-hitting Reasons Why Customers Think that Companies Don’t Care about Customer Experience

Reading time : 5 minutes

Written by Sonal Jaiswal | Evangelist, Customer Guru How many times have you heard a…