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5 things to improve your customer feedback response rate

Have you been asked to fill in a customer feedback survey at a fine dining restaurant on the food/experience/service etc and you either did not bother to reply or indiscriminately marked everything as “good” or whatever took your fancy? You may have done it for the following reasons:

So if your customers are not giving you enough response. Frankly, they are pretty much thinking the same. A low response rate only means low stickiness with them. It’s quite likely that your non-responsive customers are like those fence-sitters who will jump to your competition without much consideration.

How do you rectify it?

Some best practices


Do you want to
improve your
Customer Experience?

Get FREE web class to uncover the secrets that Startups to Fortune 500 companies are using right now!

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