CX Blog

5 things to improve your customer feedback response rate

Have you been asked to fill in a customer feedback survey at a fine dining restaurant on the food/experience/service etc and you either did not bother to reply or indiscriminately marked everything as “good” or whatever took your fancy? You may have done it for the following reasons:

So if your customers are not giving you enough response. Frankly, they are pretty much thinking the same. A low response rate only means low stickiness with them. It’s quite likely that your non-responsive customers are like those fence-sitters who will jump to your competition without much consideration.

How do you rectify it?

Some best practices

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