CX Speak

Why is online shopping customer experience winning?

Written by Sonal Jaiswal | Evangelist, Customer Guru

Are you sure you want to go out shopping?

The online shopping bug has caught on, and how! Online shopping retail sales are predicted to grow steadily to $370 billion in 2017, up from $231 billion in 2012. (Read here). And everything, literally EVERYTHING that a person would need is available over the internet today. Furniture, kitchenware, food, perfumes, apparels, shoes, bags, specs, lenses – you name it, and you can shop for it online! What is it that drives most of us to shop online despite the fact that there are quite a few drawbacks?


With everything available at the click of a mouse, who would want to stand in those long queues for billing, and worry about the car-parking at a mall? Weekends – they are meant for relaxing, and shopping online!! Also, e-commerce sites are going out of the way to please their customers – with easy return policies, and quick delivery timelines, nothing beats the convenience of shopping from home.

Lots of choices

What more does a shopper want than to find all brands, all sizes and all colours under one roof? So if I am looking for a bag, I can now have every design, colour, brand available to me and I am free to make the choice I want to. There is little worry about liking a particular bag, and then wondering if the store would have a different colour or size.

Also, if a particular item is unavailable on one website, you have a 100 others that you can browse through. Is that not a lot more amazing than going to actual stores and looking for items?

Great discounts

In the war between e-commerce sites to become the best and increase sales, it is the customer who benefits the most! The discounts available online are tremendous! And nothing pleases a customer more than a good deal!

Any other reasons you enjoy shopping online? Do let us know!!

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